Do you bring your own cleaning supplies?

Yes! We provide all the cleaning supplies we will need to clean your home. We appreciate using your vacuum & mop if you have available,  although we always have back up equipment with us if yours is unavailable.

Do I need to be home while you are cleaning?

No, you do not need to be home while we are cleaning, as long as we have a way to enter. Most clients leave us with a code or key. If you are home, we will gladly work around you.

What if I have pets in my home?

We welcome your furry friends! We are used to working around home pets. If you have an indoor pet, please notify us upon booking. We ask that you have them in a kennel or confined in a specific area while we clean.

Do you require a contract?

No, you are able to cancel your cleaning service at any time. We want you to WANT us there!

What if I need to cancel or reschedule my visit?

We require a minimum of 24 hours notice to cancel or reschedule your visit to avoid a cancellation fee. Rescheduling will be determined by our availability.

What if I have a problem or am not satisfied with the clean?

Luxe Cleaning offers 100% Satisfaction Guarantee. If you let us know within 24 hours of your visit we will offer to come back and fix it to Luxe Standard.

Do you need to visit my home to provide me with a quote?

No! You simply fill out the online survey located online and we will email you a quote within 1-2 business days. Any specific questions, recommendations can be discussed by email or on the phone once you’ve received the quote

Do you use Eco-Friendly cleaning products?

We offer a Eco-Friendly Clean service, we use Pink Solution cleaning products for our Green Clean.

What types of payment can I use for my cleaning visits?

You can pay with any major credit card or etransfer. Credit card can be stored in our system and charged automatically after each visit. E-transfer is expected to be sent upon receiving the invoice.

Are you Insured, Licensed & Bonded?

We are insured, bonded & licensed business.  We want to provide you with peace of mind. Our GST number is located on the bottom of our invoices for tax purposes.The Luxe Crew is very selectively chosen through a series of criminal record checks, background & reference checks.

Do I have the same cleaner at each visit?

Our goal is to provide you with the same cleaner at each visit. With the occasion of them being sick or booking the day off, we will send a different cleaner. The Luxe standard is taught consistently to all our cleaners. If you are ever unsatisfied with your cleaner, we will be sure to find the right fit for you.

Do I need to do anything to prepare for my cleaning visit?

No! We want you to have us come clean without having to “clean for your cleaning lady!” If you feel you need to do something, it is nice to have a basic tidy before we come in, but no obligation.